Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
At Kathmandu Travel Pty Ltd, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with our website, services, or contact us directly.
As a Sydney-based travel agency specializing in tailored tours to Nepal, cruises, air ticket bookings, and adventures in destinations like mountains, lakes, and pilgrimages, we handle sensitive travel-related data responsibly.
Questions About This Policy?
If you have any questions about this policy, please contact us:
1 Information We Collect
We collect personal information that you voluntarily provide to us, as well as information collected automatically through our website. The types of information may include:
Contact Information
Name, email address, phone number, and postal address
Travel Details
Travel dates, destinations, passenger details, passport numbers
Payment Information
Credit card details, bank account information (handled securely)
Sensitive Information
Health information, medical conditions, religious preferences
Technical Data
IP address, browser type, device information, pages visited
Social Media
Data from Facebook, Instagram, LinkedIn interactions
We do not collect information from children under 16 without parental consent.
2 How We Use Your Information
Customer Service
Respond to inquiries and provide travel advice
Booking Processing
Process bookings for tours, flights, cruises, and holidays
Personalization
Customize and improve your travel experiences
Administration
Internal administration, invoicing, and record-keeping
Marketing
Send promotional emails about new tours or deals
Legal Compliance
Comply with immigration and health/safety regulations
3 Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure, including:
However, no system is completely secure, so we cannot guarantee absolute protection. Report any suspected breaches to us immediately.
4 Your Privacy Rights
Under Australian privacy laws, you have the right to:
Access
Request a copy of your personal information we hold
Correction
Update inaccurate or incomplete data
Deletion
Ask us to delete your information (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications
To exercise these rights, email info@kathmandutravel.com.au. We will respond within 30 days.
Contact Us
For privacy matters, reach out to:
Address
Suite 607, Level 6
321 Pitt St, Sydney NSW 2000